Terms & Conditions

Welcome to Tooldepi.

These Terms & Conditions (“Terms”) govern your access to and use of the Tooldepi website, products, services, and related features.

Tooldepi is operated by LINGSHENG NETWORK TECHNOLOGY CO., LIMITED (“Tooldepi,” “we,” “us,” or “our”).

By accessing our website, browsing our products, placing an order, or otherwise using our services, you agree to be bound by these Terms.

If you do not agree with these Terms, please do not use our website or services.

If you have questions, please contact:

[email protected]

1. Eligibility

By using our website, you represent that you are legally capable of entering into a binding agreement under the laws applicable to you.

If you are using our website on behalf of a company, organization, or other legal entity, you represent that you have authority to bind that entity to these Terms.

2. Our Products

Tooldepi offers home décor products including:

• Candle Holders

• Mirrors

• Vases

• Related decorative home products

We make reasonable efforts to provide clear and accurate product information.

However, product appearance may vary slightly because of:

• Screen settings

• Photography

• Lighting conditions

• Manufacturing variations

• Material characteristics

• Handcrafted finishes

• Production batches

Dimensions, colors, textures, patterns, finishes, and other product details may vary slightly from images shown on the website.

Customers should review the product page carefully before placing an order.

3. Product Availability

All products are subject to availability.

We reserve the right to:

• Limit quantities

• Discontinue products

• Modify product selections

• Correct inventory errors

• Refuse or cancel orders where an item becomes unavailable

Adding a product to your shopping cart does not guarantee availability until your order has been successfully accepted and processed.

4. Pricing

Product prices are displayed on our website in the currency shown during your shopping session or checkout.

We may update prices at any time before an order is completed.

Prices may change because of:

• Promotions

• Product updates

• Supplier changes

• Market conditions

• Operational costs

• Currency-related changes

The price charged for an order will generally be the price displayed at checkout when the order is submitted.

We reserve the right to correct obvious pricing errors.

If a material pricing error affects an order, we may contact you before fulfillment or cancel and refund the affected order.

5. Orders

By placing an order, you are making an offer to purchase the selected products subject to these Terms.

An order may be subject to review before acceptance.

We reserve the right to refuse, limit, or cancel an order for reasons including:

• Product unavailability

• Pricing or listing errors

• Payment authorization failure

• Suspected fraud

• Unusual order activity

• Shipping restrictions

• Incorrect customer information

• Violation of these Terms

If we cancel an order after payment has been successfully collected, an appropriate refund will generally be issued to the original payment method.

6. Order Information

You are responsible for providing accurate and complete information when placing an order.

This includes:

• Full name

• Billing information

• Shipping address

• Email address

• Telephone number where required

• Other information requested during checkout

We are not responsible for delays, failed deliveries, or additional costs caused by incorrect or incomplete information provided by the customer.

If you notice an error after placing an order, please contact:

[email protected]

as soon as possible.

7. Payment

Orders must be paid using the payment methods made available during checkout.

By submitting payment information, you represent that:

• You are authorized to use the selected payment method

• The information you provide is accurate

• The transaction is lawful

Payment transactions may be processed by third-party payment providers.

We generally do not directly store complete payment card details.

Third-party payment providers may apply their own terms, privacy practices, and security requirements.

8. Shipping

Tooldepi ships worldwide to destinations supported by our logistics and fulfillment partners.

Our standard shipping terms are:

Order Processing: 1–2 business days
Transportation & Delivery: 7–15 business days
Estimated Total Time: 8–17 business days

Shipping fees are:

Orders of $59.99 USD or more: Free Shipping
Orders below $59.99 USD: $5.99 USD Shipping Fee

Delivery estimates are not guaranteed and may be affected by:

• Customs

• Carrier delays

• Severe weather

• Public holidays

• Peak-season volume

• Remote locations

• Local delivery restrictions

• Events outside our reasonable control

For full details, please review our Shipping Policy.

9. Customs, Duties, and Taxes

International orders may be subject to:

• Customs duties

• Import taxes

• Brokerage fees

• Handling charges

• Other government-imposed fees

Unless otherwise stated during checkout, these charges are the responsibility of the customer or recipient.

These charges are separate from the Tooldepi shipping fee.

We do not control the amount of duties, taxes, or fees imposed by customs authorities.

10. Order Cancellations

If you wish to cancel an order, please contact:

[email protected]

as soon as possible.

Because our standard order processing time is 1–2 business days, cancellation requests should be submitted promptly.

We will make reasonable efforts to accommodate cancellation requests before fulfillment or shipment.

Once an order has entered fulfillment or has been shipped, cancellation may no longer be possible.

In that situation, you may request a return after delivery according to our Return Policy.

11. Returns and Refunds

Eligible products may be returned in accordance with our Return Policy.

Our standard return request period is 30 days from the date the order is received.

To be eligible for a return, products generally must:

• Be unused

• Be in original condition

• Include relevant parts and accessories

• Be returned with appropriate packaging where reasonably possible

• Meet the other requirements stated in our Return Policy

Certain products may be non-returnable where stated or where permitted by applicable law.

Approved refunds will generally be issued to the original payment method.

Please review our Return Policy for full details.

12. Damaged, Defective, or Incorrect Products

Please inspect products promptly after delivery.

If you receive an item that is:

• Materially damaged

• Defective

• Incorrect

• Missing significant components

please contact:

[email protected]

Please include:

• Order number

• Product name

• Description of the issue

• Relevant photos

For fragile products such as mirrors, vases, and candle holders, please retain the original packaging until your request has been reviewed.

We may provide a refund, replacement, exchange, or other appropriate resolution depending on the circumstances.

13. Product Use and Safety

Customers are responsible for using products appropriately and according to any instructions, warnings, or intended use stated on the product page or packaging.

For Candle Holders in particular, customers should exercise reasonable caution when using candles or open flames.

Never leave a burning candle unattended.

Customers are responsible for placing products in safe and appropriate locations.

Tooldepi is not responsible for damage caused by misuse, improper installation, unauthorized modification, unsafe placement, or failure to follow applicable instructions.

14. Website Content

All content available on the Tooldepi website, including:

• Text

• Graphics

• Images

• Logos

• Product descriptions

• Page layouts

• Designs

• Icons

• Website elements

is owned by, licensed to, or lawfully used by Tooldepi or its respective licensors.

This content is protected by applicable intellectual property laws.

You may use the website for personal, non-commercial shopping purposes.

You may not, without permission:

• Copy substantial website content

• Reproduce product images

• Republish website materials

• Sell or redistribute website content

• Modify protected materials

• Use our branding in a misleading manner

15. Intellectual Property

The Tooldepi name, branding, website content, and related materials may be protected by trademark, copyright, and other intellectual property rights.

Nothing in these Terms grants you ownership of any intellectual property belonging to Tooldepi or third parties.

Unauthorized use may violate applicable intellectual property laws.

16. User Conduct

You agree not to use our website or services to:

• Violate applicable laws

• Commit fraud

• Submit false information

• Attempt unauthorized access

• Introduce malware or harmful code

• Interfere with website functionality

• Misuse customer service

• Scrape or extract website data unlawfully

• Infringe intellectual property rights

• Engage in abusive or deceptive behavior

We may restrict or suspend access where we reasonably believe these Terms have been violated.

17. Reviews and User-Submitted Content

If you submit:

• Reviews

• Comments

• Photos

• Feedback

• Suggestions

• Other content

you represent that you have the right to provide that content.

You must not submit content that is:

• Unlawful

• Misleading

• Defamatory

• Abusive

• Infringing

• Fraudulent

• Harmful

Where permitted by law, you grant us a non-exclusive right to use submitted content for purposes related to operating, improving, and promoting our website and services.

18. Third-Party Services

Our website may use or link to third-party services, including:

• Payment providers

• Shipping providers

• Analytics services

• Advertising services

• Technology providers

• Social media platforms

These third parties operate independently and may have their own terms and privacy policies.

Tooldepi is not responsible for the content, availability, security, or practices of independent third-party services.

19. Advertising and AppLovin

We may use third-party advertising and measurement services, including AppLovin Corporation (“AppLovin”), for purposes such as:

• Advertising

• Campaign measurement

• Attribution

• Optimization

• Marketing performance analysis

AppLovin and related technologies may process certain website activity, device information, online identifiers, product interactions, cart activity, checkout events, purchase events, and advertising interaction information where permitted by applicable law.

For more information regarding our privacy and advertising practices, please review our Privacy Policy.

AppLovin's privacy practices are available at:

https://legal.applovin.com/privacy/

20. Privacy

Your privacy is important to us.

Our collection, use, disclosure, and handling of personal information is described in our Privacy Policy.

By using our website, you acknowledge the privacy practices described there.

Where required by applicable law, consent will be requested separately for non-essential cookies, advertising technologies, or other processing requiring consent.

21. Website Availability

We aim to keep our website available and functional, but we do not guarantee uninterrupted or error-free access.

The website may occasionally be unavailable because of:

• Maintenance

• Technical problems

• Hosting issues

• Service provider interruptions

• Security concerns

• System updates

• Events outside our reasonable control

We may modify, suspend, or discontinue website features where reasonably necessary.

22. Accuracy of Website Information

We make reasonable efforts to keep information accurate and current.

However, occasional errors may occur involving:

• Product descriptions

• Images

• Pricing

• Inventory

• Dimensions

• Shipping information

• Website content

We reserve the right to correct errors or update information without prior notice where appropriate.

23. Disclaimer of Warranties

To the maximum extent permitted by applicable law, our website and services are provided on an “as available” basis.

We do not guarantee that:

• The website will always be available

• All content will be error-free

• Every product will remain available

• Delivery will occur on a specific date

• The website will be free from all technical issues

Nothing in this section excludes warranties or rights that cannot legally be excluded under applicable consumer law.

24. Limitation of Liability

To the maximum extent permitted by applicable law, Tooldepi and LINGSHENG NETWORK TECHNOLOGY CO., LIMITED will not be liable for indirect, incidental, special, consequential, or punitive losses arising from use of the website or services.

This may include losses resulting from:

• Website interruptions

• Third-party services

• Delivery delays outside our reasonable control

• Improper use of products

• Unauthorized account activity not caused by us

Where liability cannot legally be excluded, our liability will be limited only to the extent permitted by applicable law.

Nothing in these Terms excludes liability that cannot legally be excluded.

25. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless Tooldepi and LINGSHENG NETWORK TECHNOLOGY CO., LIMITED from claims, losses, liabilities, or expenses arising from:

• Your unlawful use of our website

• Your violation of these Terms

• Your infringement of third-party rights

• Fraudulent or abusive activity

This provision does not apply where prohibited by applicable consumer-protection law.

26. Force Majeure

We will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including:

• Natural disasters

• Severe weather

• War

• Civil unrest

• Government actions

• Carrier disruptions

• Customs delays

• Labor disputes

• Public health emergencies

• Internet or infrastructure failures

• Other comparable events

We will make reasonable efforts to manage affected orders where possible.

27. Termination or Restriction of Access

We may restrict or terminate access to our website or services where reasonably necessary because of:

• Fraud

• Abuse

• Security threats

• Illegal activity

• Material violation of these Terms

Termination does not affect obligations or rights that arose before termination.

28. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will remain in effect to the fullest extent permitted by law.

29. No Waiver

If we do not immediately enforce a provision of these Terms, that does not mean we waive our right to enforce it later.

30. Changes to These Terms

We may update these Terms periodically to reflect changes in:

• Our business

• Products

• Services

• Website features

• Policies

• Legal requirements

When changes are made, we will update the Last Updated date at the top of this page.

Your continued use of the website after updated Terms become effective constitutes acceptance of those Terms where permitted by law.

31. Governing Law

These Terms will be governed by applicable law, taking into account any mandatory consumer-protection rights that apply in the customer's jurisdiction.

Nothing in these Terms is intended to limit rights that cannot legally be waived or excluded.

32. Contact Information

If you have questions regarding these Terms & Conditions, your order, or our services, please contact us.

Brand Name: Tooldepi

Legal Company Name:
LINGSHENG NETWORK TECHNOLOGY CO., LIMITED

Business Address:
ROOM 204C, 2/F, SHIU FAT INDUSTRIAL BUILDING,
139-141 WAI YIP ST, KWUN TONG, KL

Customer Service Email:
[email protected]

Thank you for choosing Tooldepi.