Shipping Policy
Thank you for shopping with Tooldepi.
This Shipping Policy explains how orders placed through our website are processed, shipped, delivered, and handled in the event of shipping or delivery issues.
If you have questions regarding an order or shipment, please contact us at:
1. Shipping Destinations
Tooldepi ships worldwide.
We offer international shipping to customers in countries and regions supported by our logistics and fulfillment partners.
Although we aim to provide worldwide delivery, certain destinations may occasionally be unavailable due to carrier restrictions, customs requirements, local regulations, service interruptions, or other circumstances outside our reasonable control.
If your destination is available during checkout, you may place an order for delivery to that location.
2. Shipping Fees
Our standard shipping charges are based on the total value of your order:
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Orders of $59.99 USD or more: Free Shipping
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Orders below $59.99 USD: $5.99 USD Shipping Fee
The applicable shipping charge will be displayed during checkout before you complete your purchase.
The free-shipping threshold is generally calculated based on the merchandise subtotal after applicable discounts and before taxes, customs duties, or other charges unless otherwise stated during checkout.
Customs duties, import taxes, brokerage fees, and other government-imposed charges are separate from our shipping fees unless expressly stated otherwise.
3. Order Processing Time
After your order has been successfully placed and payment has been confirmed, we begin preparing the order for shipment.
Our standard order processing time is 1–2 business days.
Order processing may include:
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Payment verification
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Order review
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Inventory confirmation
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Product preparation
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Packaging
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Shipment arrangement
Business days generally exclude weekends and public holidays.
Orders placed on weekends or public holidays will normally begin processing on the next business day.
During periods of unusually high order volume, promotional events, or public holidays, processing may occasionally require additional time.
Once your order has been processed and shipped, you may receive a shipping confirmation email containing available tracking information.
Order processing time is separate from transportation and delivery time.
4. Estimated Shipping and Delivery Time
After your order has been processed and shipped, our standard estimated transportation and delivery time is:
7–15 business days
The typical estimated total time from placing an order to receiving it is therefore approximately:
8–17 business days
This includes:
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Order Processing: 1–2 business days
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Transportation & Delivery: 7–15 business days
These timeframes are estimates and are not guaranteed delivery dates.
Actual delivery times may vary depending on:
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Destination country or region
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Carrier operations
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Customs inspections and clearance
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International transportation conditions
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Weather conditions
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Public holidays
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Peak-season shipping volume
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Local delivery conditions
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Remote or difficult-to-access locations
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Events outside our reasonable control
International shipments may require additional time for customs clearance.
Customers in remote areas or regions with limited carrier services may experience longer delivery times.
5. Tracking Information
Where tracking is available, tracking details may be sent to the email address associated with your order after shipment.
Please allow reasonable time for the carrier's tracking system to display its first update.
In some cases, tracking information may take 1–3 business days after shipment to become active.
Tracking systems may not immediately display every movement of a package.
If your tracking information has not updated for an extended period, please contact:
Please include your order number when contacting customer service.
6. Shipping Carriers
Tooldepi may work with different:
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Postal services
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Courier companies
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Fulfillment providers
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International logistics providers
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Local delivery partners
The carrier selected for your order may depend on:
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Shipping destination
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Fulfillment location
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Product size and weight
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Carrier availability
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Shipping service availability
For international shipments, more than one logistics provider may handle the package before final delivery.
7. Multiple Shipments
Orders containing multiple products may occasionally be divided into separate shipments.
This may occur when products:
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Are stored at different fulfillment locations
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Require different packaging
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Have different shipping requirements
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Become ready for shipment at different times
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Require special handling
Separate packages may have different tracking numbers and may arrive on different dates.
Receiving only part of an order does not necessarily mean that the remaining products are missing.
The 7–15 business day estimated shipping period may apply separately to each shipment.
8. Fragile and Special-Handling Products
Tooldepi offers home décor products including Candle Holders, Mirrors, and Vases, some of which may be fragile or require additional protection during transportation.
Certain products may:
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Require reinforced packaging
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Use additional protective materials
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Be shipped separately
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Require special transportation arrangements
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Use a different carrier
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Require additional processing or delivery time
Where relevant, additional shipping information may be provided on the product page, during checkout, or after an order is placed.
9. Shipping Address Accuracy
Customers are responsible for providing a complete and accurate shipping address during checkout.
Please carefully review:
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Recipient name
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Street address
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Apartment, suite, or unit number
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City
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State, province, or region
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Postal or ZIP code
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Country
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Telephone number or other required contact information
If you discover an address error after placing an order, please contact us as soon as possible at:
Because orders may begin processing within 1–2 business days, address-change requests should be submitted as soon as possible.
We will make reasonable efforts to assist before shipment, but we cannot guarantee an address change once an order has entered fulfillment or has been shipped.
10. Incorrect or Incomplete Addresses
If a package cannot be delivered because the customer provided an incorrect, incomplete, or otherwise undeliverable address, the carrier may:
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Hold the package
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Attempt redelivery
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Return the package to the sender
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Apply additional charges
If reshipment is requested, additional shipping charges may apply.
Any eligible refund for a returned undeliverable shipment will be handled according to our Return Policy and applicable law.
11. Delivery Attempts
Shipping carriers may make one or more delivery attempts depending on local carrier policies.
If delivery cannot be completed, the carrier may:
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Attempt delivery again
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Leave a delivery notice
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Hold the package at a collection location
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Leave the package with an authorized person or location
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Return the package to the sender
Customers are responsible for monitoring available tracking information and following applicable carrier instructions.
12. Shipping Delays
Although our standard estimated transportation and delivery time is 7–15 business days, shipping delays may occasionally occur.
Possible causes include:
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Carrier disruptions
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International transportation delays
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Customs inspections
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Severe weather
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Public holidays
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Peak-season demand
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Incorrect shipping information
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Remote delivery locations
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Local transportation restrictions
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Events outside our reasonable control
A delay in tracking information does not necessarily mean that a package has been lost.
If your shipment is substantially delayed beyond the estimated delivery timeframe, please contact:
We will review available shipment information and provide reasonable assistance.
13. Customs, Duties, and Import Taxes
International shipments may be subject to:
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Customs inspections
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Import duties
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Import taxes
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Brokerage fees
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Handling fees
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Other charges imposed by local authorities
Unless otherwise clearly stated during checkout, these charges are the responsibility of the recipient.
These charges are separate from the $5.99 USD standard shipping fee and the $59.99 USD free-shipping threshold.
Tooldepi does not determine or control customs duties, import taxes, or other government-imposed charges.
The amount and application of these charges depend on the laws and regulations of the destination country or region.
Customs procedures may also result in delivery taking longer than the standard 7–15 business day estimate.
14. Lost Packages
If tracking information indicates that a shipment appears to be lost or has not been delivered within a reasonable period, please contact:
Please provide:
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Your full name
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Order number
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Shipping address
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Tracking number, if available
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Description of the delivery issue
We may contact the shipping carrier or logistics provider to investigate the shipment.
Any refund, replacement, or other resolution will depend on the circumstances, available tracking information, carrier investigation, and applicable consumer-protection requirements.
15. Packages Marked as Delivered
If tracking shows that a package has been delivered but you cannot locate it, please first:
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Check the delivery location carefully
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Check entrances, porches, or other safe delivery areas
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Ask household members
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Check with neighbors where appropriate
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Check reception desks or building management
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Review carrier delivery notices
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Contact the shipping carrier
If the package still cannot be located, contact:
Please provide your order number and available tracking information.
We will review the available information and provide reasonable assistance.
16. Damaged Packages
Please inspect your order promptly after delivery.
Because some Tooldepi products, including Mirrors, Vases, and certain Candle Holders, may be fragile, please retain the original product and packaging if an item arrives damaged.
If an item is materially damaged during delivery, contact:
Please provide:
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Your order number
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Product name
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Clear photos of the damaged item
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Photos of the external packaging
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Photos of internal protective packaging
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Photo of the shipping label where available
Please do not discard the damaged product or packaging before your request has been reviewed.
Damaged-product requests will be handled in accordance with our Return Policy.
17. Incorrect or Missing Items
If your order contains an incorrect item or a significant item is missing, please contact us as soon as reasonably possible.
Please provide:
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Order number
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Product name
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Description of the issue
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Photos of the products received
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Photos of the package where appropriate
We will review the order information and provide an appropriate resolution.
If an order was divided into multiple shipments, please review all available tracking information before reporting an item as missing.
18. Refused Shipments
If a shipment is refused without prior authorization, it may be returned to the sender.
Where permitted by applicable law, costs associated with a refused shipment may be deducted from an eligible refund, including:
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Return transportation
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Handling charges
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Customs charges
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Other carrier-related expenses
We recommend contacting us before refusing delivery whenever possible.
19. Order Cancellations
If you wish to cancel an order, please contact:
as soon as possible after placing the order.
Because our standard processing time is 1–2 business days, cancellation requests should be submitted as soon as possible.
We will make reasonable efforts to accommodate cancellation requests before the order enters fulfillment or is shipped.
Once an order has entered fulfillment or has been shipped, cancellation may no longer be possible.
If cancellation is no longer available, you may request a return after delivery in accordance with our Return Policy.
20. Shipping Time Summary
For clarity, our standard shipping timeline is:
Order Processing: 1–2 business days
Transportation & Delivery: 7–15 business days
Estimated Total Time: 8–17 business days
Shipping fees are:
Orders of $59.99 USD or more: Free Shipping
Orders below $59.99 USD: $5.99 USD Shipping Fee
These delivery estimates exclude delays caused by customs, carrier disruptions, severe weather, public holidays, remote delivery locations, or other circumstances outside our reasonable control.
21. Changes to Shipping Services
Shipping services, carriers, available destinations, and related delivery options may change periodically because of:
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Carrier availability
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Logistics conditions
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Regulatory requirements
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Service interruptions
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Operational changes
Where applicable, current shipping options and charges will be displayed during checkout.
22. Consumer Rights
Nothing in this Shipping Policy is intended to exclude or limit any rights available to consumers under applicable law.
Where applicable consumer-protection laws provide rights that are more favorable than this policy, those legal rights will apply.
23. Contact Information
If you have questions regarding shipping, tracking, delivery, damaged packages, or an existing order, please contact us.
Brand Name: Tooldepi
Legal Company Name:
LINGSHENG NETWORK TECHNOLOGY CO., LIMITED
Business Address:
ROOM 204C, 2/F, SHIU FAT INDUSTRIAL BUILDING,
139-141 WAI YIP ST, KWUN TONG, KL
Customer Service Email:
[email protected]
Please include your order number when contacting us regarding an existing shipment.
Thank you for shopping with Tooldepi.