Return Policy
Thank you for shopping with Tooldepi.
We want you to be satisfied with your purchase. This Return Policy explains the conditions and procedures for returns, exchanges, damaged items, and refunds for purchases made through our website.
If you have questions about a return, please contact us at:
1. Return Period
You may request a return within 30 days of receiving your order.
To be eligible for a return, the request must be submitted within this 30-day period.
Return requests submitted after the return period may not be accepted unless required by applicable law.
2. Return Eligibility
To qualify for a return, the product must generally:
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Be unused
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Be in its original condition
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Be free from damage caused after delivery
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Include original packaging where reasonably possible
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Include all parts, accessories, and components supplied with the product
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Be accompanied by proof of purchase or your order number
Products should be packaged carefully when returned, particularly fragile home décor items such as Mirrors, Vases, and Candle Holders.
We reserve the right to reject a return if the product shows signs of misuse, improper handling, unauthorized modification, or damage caused after delivery.
3. Non-Returnable Items
Unless required by applicable law, we may not accept returns for:
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Products that have been used or materially altered
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Products damaged through misuse or improper handling
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Products missing significant parts or accessories
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Products returned without sufficient identifying order information
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Final-sale or clearance products clearly marked as non-returnable at the time of purchase
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Gift cards, where applicable
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Personalized or custom-made products, where applicable
If you are unsure whether your product is eligible for return, please contact us before sending it back.
4. How to Request a Return
To request a return, please email:
Please include:
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Your full name
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Order number
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Product name
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Reason for the return
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Relevant photos where appropriate
For damaged, defective, or incorrect products, please provide clear photographs showing the product, packaging, and shipping label where reasonably available.
Do not return a product before receiving return instructions from our customer service team.
Unauthorized returns may be delayed or may not be eligible for processing.
5. Return Instructions
After reviewing your request, we may provide:
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Return authorization
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Return address
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Packaging instructions
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Any other information necessary to complete the return
Please follow the provided instructions carefully.
Products returned to an incorrect address may not be received or processed.
6. Return Shipping Costs
Customer-Initiated Returns
If you return an item because:
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You changed your mind
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You ordered the wrong product
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The product is no longer wanted
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The return is otherwise unrelated to an error by Tooldepi
you may be responsible for the cost of return shipping, where permitted by applicable law.
Original shipping charges may be non-refundable unless otherwise required by law.
Damaged, Defective, or Incorrect Items
If you receive a product that is:
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Materially damaged upon arrival
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Defective
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Incorrect
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Missing significant components
please contact us as soon as reasonably possible.
After reviewing the issue, we may provide an appropriate solution, which may include:
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Replacement
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Exchange
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Refund
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Other reasonable resolution
Where the return results from an error attributable to us, we may cover reasonable return shipping costs.
7. Damaged or Broken Items
Because Tooldepi sells home décor products including Mirrors, Vases, and Candle Holders, some products may be fragile.
Please inspect your order promptly after delivery.
If a product arrives broken or materially damaged, contact us and provide:
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Your order number
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Product name
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Clear photos of the damaged item
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Photos of the external packaging
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Photos of internal protective packaging
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Photo of the shipping label where available
Please keep the damaged product and all original packaging until your claim has been reviewed.
Do not discard the product or packaging before receiving instructions, as this may affect our ability to investigate the issue with the carrier or fulfillment provider.
8. Incorrect Products
If you receive a product different from the product ordered, please contact:
Please provide your order number and photos of the product received.
After verification, we will provide appropriate instructions and a suitable resolution.
9. Exchanges
We may offer exchanges where appropriate and where replacement inventory is available.
The most efficient way to obtain a different product may be to return the eligible original product and place a new order after the return has been approved.
For damaged, defective, or incorrect items, we may arrange a replacement directly where appropriate.
Product availability cannot be guaranteed.
10. Refunds
Once an eligible returned product has been received and inspected, we will notify you regarding the status of your refund.
If approved, the refund will generally be issued to the original payment method.
Refund processing may depend on:
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Your bank
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Credit card provider
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Payment processor
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Other financial institution involved in the transaction
Any processing time imposed by a financial institution is outside Tooldepi's direct control.
11. Partial Refunds
In certain circumstances, a partial refund may be issued where permitted by applicable law, including when a returned product:
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Shows signs of use
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Has been damaged after delivery
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Is missing parts
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Is not returned in substantially original condition
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Has packaging damage beyond what is reasonably necessary to inspect the product
We will review each return based on its circumstances.
12. Refunds for Shipping Charges
Shipping charges are generally non-refundable when a return is made because of a change of mind or other customer preference.
If the return results from a damaged, defective, or incorrectly shipped item, reasonable original shipping charges may be refunded where appropriate.
Any customs duties, import taxes, brokerage fees, or other government-imposed charges are generally governed by the rules of the relevant authority and may not be refundable by Tooldepi.
13. Return Packaging
Customers are responsible for packaging returned products appropriately.
For fragile items such as mirrors, ceramic vases, glass products, or candle holders, we strongly recommend:
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Reusing protective packaging where available
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Securing the product against movement
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Protecting fragile surfaces
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Using a sturdy shipping box
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Following any packaging instructions supplied by us
Damage caused during return transportation due to inadequate packaging may affect return eligibility.
14. Lost Return Shipments
If you are responsible for arranging return shipping, we recommend using a trackable shipping service.
Tooldepi cannot guarantee receipt of a return shipment that is lost before reaching the designated return location.
Please retain shipping receipts and tracking information until your return has been completed.
15. Order Cancellations
If you wish to cancel an order, please contact us as soon as possible at:
We will make reasonable efforts to accommodate cancellation requests before the order enters fulfillment or is shipped.
Once an order has entered fulfillment or has been shipped, cancellation may no longer be possible.
In that situation, you may request a return after receiving the order in accordance with this Return Policy.
16. Refused or Undeliverable Shipments
If an order is refused or cannot be delivered because of an incorrect or incomplete address provided by the customer, the package may be returned to the sender.
Where permitted by applicable law, return shipping, handling charges, customs fees, or other costs associated with the failed delivery may be deducted from an eligible refund.
Please contact us before refusing a shipment whenever possible.
17. Promotional or Discounted Products
Products purchased using a promotional code or discount may generally be returned if they otherwise meet the requirements of this Return Policy.
Any approved refund will normally be based on the amount actually paid for the returned product.
Where a promotion depends on purchasing multiple items or meeting a minimum order value, returning part of an order may affect the promotional discount where permitted by law.
18. Consumer Rights
Nothing in this Return Policy is intended to exclude or limit any rights available to consumers under applicable law.
Where applicable consumer-protection laws provide rights that are more favorable than the terms of this policy, those legal rights will apply.
19. Contact Information
If you have questions regarding returns, refunds, exchanges, damaged products, or an existing order, please contact us.
Brand Name: Tooldepi
Legal Company Name:
LINGSHENG NETWORK TECHNOLOGY CO., LIMITED
Business Address:
ROOM 204C, 2/F, SHIU FAT INDUSTRIAL BUILDING,
139-141 WAI YIP ST, KWUN TONG, KL
Customer Service Email:
[email protected]
When contacting us regarding a return, please include your order number and relevant product information.
Thank you for shopping with Tooldepi.