Contact Us

Thank you for visiting Tooldepi.

We are committed to providing clear information and responsive customer service. If you have questions about our Candle Holders, Mirrors, Vases, orders, shipping, returns, or other store-related matters, please feel free to contact us.

Customer Service

For customer support, please email:

[email protected]

When contacting us about an existing order, please include your order number and the email address used to place the order so we can review your request more efficiently.

How We Can Help

Our customer service team can assist with questions regarding:

  • Product information and specifications

  • Candle Holders, Mirrors, and Vases

  • Order status

  • Shipping and delivery

  • Returns and refunds

  • Damaged, defective, or incorrect items

  • Checkout or website issues

  • General customer service inquiries

For product-specific questions, please include the product name or product-page link where possible.

Order-Related Inquiries

If your inquiry concerns an existing order, please provide:

  • Your full name

  • Order number

  • Email address used for the order

  • Product name

  • A brief description of your question or issue

  • Photos where applicable for damaged, defective, or incorrect products

Please do not send complete payment card numbers, account passwords, or other sensitive credentials by email.

Company Information

Brand Name: Tooldepi

Legal Company Name:
LINGSHENG NETWORK TECHNOLOGY CO., LIMITED

Business Address:
ROOM 204C, 2/F, SHIU FAT INDUSTRIAL BUILDING,
139-141 WAI YIP ST, KWUN TONG, KL

Customer Service Email:
[email protected]

Response Time

We aim to review customer inquiries and respond as promptly as reasonably possible.

Response times may occasionally be longer during weekends, public holidays, promotional periods, or periods of unusually high inquiry volume.

To help us process your request efficiently, please avoid sending multiple messages about the same issue within a short period.

We're Here to Help

At Tooldepi, we want your shopping experience to be clear, convenient, and reliable.

Whether you are selecting decorative candle holders, mirrors, or vases, or need assistance with an existing order, our customer service team is available to help.

Thank you for choosing Tooldepi. We look forward to assisting you.