Privacy Policy

Introduction

Welcome to Tooldepi.

Tooldepi is operated by LINGSHENG NETWORK TECHNOLOGY CO., LIMITED (“Tooldepi,” “we,” “us,” or “our”).

We respect your privacy and are committed to handling personal information responsibly and transparently. This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit our website, browse our Candle Holders, Mirrors, Vases, and other home décor products, place an order, contact customer service, interact with advertisements, or otherwise use our services.

By using our website and services, you acknowledge the practices described in this Privacy Policy.

Where consent is required by applicable law, we will request it as appropriate.

If you have questions about this Privacy Policy, please contact:

[email protected]

1. Information We Collect

We may collect information that you provide directly to us, information collected automatically when you interact with our website, and information received from service providers, advertising partners, and other authorized third parties.

1.1 Information You Provide

When you place an order, create an account where available, contact customer service, submit feedback, or otherwise interact with our website, we may collect:

  • Full name

  • Email address

  • Telephone number

  • Billing address

  • Shipping address

  • Order details

  • Purchase history

  • Account information, where applicable

  • Customer service communications

  • Product reviews and feedback

  • Marketing and communication preferences

We use this information to process purchases, arrange delivery, provide customer support, and operate our online store.

1.2 Payment Information

When you make a purchase, payment information is processed through the payment service providers available during checkout.

Depending on your selected payment method, these providers may process:

  • Payment card information

  • Billing information

  • Transaction identifiers

  • Payment authorization information

  • Other information necessary to process a transaction

We generally receive transaction confirmation and related payment information rather than complete payment card details.

Payment providers handle payment information according to their own privacy and security practices.

1.3 Automatically Collected Information

When you visit or interact with our website, we and our service providers may automatically collect information through cookies, pixels, scripts, APIs, server logs, and similar technologies.

This information may include:

  • IP address

  • Browser type and version

  • Device type

  • Operating system

  • Pages viewed

  • Products viewed

  • Search and navigation activity

  • Shopping cart activity

  • Checkout activity

  • Purchase events

  • Referring website or traffic source

  • Date and time of visits

  • Approximate geographic location

  • Cookie identifiers

  • Online identifiers

  • Advertising identifiers, where available

  • Advertising and tracking preferences

  • Website performance information

  • Diagnostic and security information

  • Interactions with advertisements

We may use this information to operate and maintain our website, understand customer interactions, improve the shopping experience, analyze store performance, measure advertising effectiveness, support relevant advertising, and prevent suspicious activity.

1.4 Information From Third Parties

We may receive information from third parties that assist us with our services, including:

  • E-commerce platforms

  • Payment processors

  • Shipping and fulfillment providers

  • Analytics services

  • Marketing and advertising partners

  • Fraud-prevention providers

  • Technical service providers

The information received may include payment confirmations, delivery updates, advertising interaction information, campaign attribution information, transaction information, and fraud-prevention signals.

1.5 Information Related to AppLovin

Where we use AppLovin Corporation (“AppLovin”) advertising, attribution, measurement, or related services, AppLovin and technologies used in connection with its services may collect or receive information concerning your interaction with our website, products, checkout process, and advertisements.

Depending on the technologies enabled, your privacy settings, consent choices, and applicable law, this information may include:

  • IP address

  • Browser and device information

  • Online or device identifiers

  • Advertising identifiers

  • Advertising and tracking preferences

  • Product views

  • Website browsing activity

  • Search history

  • Products considered

  • Items added to a shopping cart

  • Checkout activity

  • Purchase events

  • Purchasing history

  • Advertisement interactions

  • Campaign attribution information

Where applicable and permitted, information such as email address, telephone number, city, state or region, country code, postal code, or another user identifier may also be processed for advertising measurement, attribution, matching, or related advertising purposes.

The exact information processed may depend on our AppLovin integration, permissions provided by users, browser or device settings, and applicable privacy requirements.

We do not intend to provide sensitive personal information, protected health information, or other information prohibited by AppLovin's policies for advertising purposes.

2. How We Use Personal Information

We may use personal information for purposes including:

Order Processing and Fulfillment

To:

  • Process purchases

  • Confirm transactions

  • Arrange shipment

  • Provide tracking information

  • Manage returns

  • Process refunds

Customer Support

To:

  • Respond to inquiries

  • Resolve order issues

  • Provide product information

  • Assist with returns or exchanges

  • Handle complaints

Website Operations

To:

  • Operate and maintain our website

  • Manage checkout functionality

  • Troubleshoot technical issues

  • Improve website performance

  • Maintain account and shopping-cart functionality

Analytics and Improvement

To understand:

  • Website traffic

  • Product interest

  • Customer navigation patterns

  • Shopping behavior

  • Store and website performance

This information may help us improve our Candle Holders, Mirrors, Vases, and other home décor collections.

Marketing, Advertising, and Attribution

Where permitted by applicable law, we may use personal information and online activity information to:

  • Send promotional communications

  • Recommend products

  • Measure advertising campaign performance

  • Understand interactions with advertisements

  • Determine whether an advertisement contributed to a visit or purchase

  • Optimize advertising campaigns

  • Provide relevant promotional content

  • Support interest-based advertising where permitted

  • Improve marketing effectiveness

Security and Fraud Prevention

We may use information to:

  • Detect suspicious transactions

  • Prevent fraud

  • Protect customer accounts

  • Maintain website security

  • Investigate misuse of our services

Legal and Regulatory Compliance

We may process information where reasonably necessary to:

  • Comply with applicable laws

  • Meet tax and accounting requirements

  • Respond to lawful requests

  • Protect our legal rights

  • Resolve disputes

3. Legal Bases for Processing

Where applicable data-protection laws require a legal basis for processing, we may rely on:

Performance of a Contract

Where processing is necessary to process your purchase, deliver products, manage payments, or provide requested services.

Legal Obligations

Where processing is necessary to comply with applicable legal, tax, accounting, or regulatory requirements.

Legitimate Interests

Where processing is reasonably necessary to:

  • Operate our business

  • Maintain website security

  • Prevent fraud

  • Improve our services

  • Understand website performance

  • Measure permitted marketing activities

provided those interests are not overridden by your applicable privacy rights.

Consent

Where consent is required for activities such as:

  • Marketing communications

  • Non-essential cookies

  • Advertising pixels

  • Personalized or interest-based advertising

  • Certain advertising measurement technologies

Where processing is based on consent, you may withdraw that consent subject to applicable law.

Withdrawal of consent does not affect processing that occurred lawfully before consent was withdrawn.

4. Cookies and Similar Technologies

Our website may use cookies, pixels, scripts, APIs, and similar technologies to operate the store, remember preferences, analyze website usage, measure advertising, and support marketing activities.

4.1 Essential Cookies

Essential cookies may support:

  • Shopping-cart management

  • Checkout

  • Account access

  • Session management

  • Website security

  • Fraud prevention

These cookies are generally necessary for the website to function properly.

4.2 Analytics Cookies

Analytics cookies may help us understand:

  • Website traffic

  • Product views

  • Popular pages

  • Navigation patterns

  • Website performance

  • Conversion activity

This information helps us improve our website and services.

4.3 Functional Cookies

Functional cookies may remember preferences such as:

  • Language

  • Region

  • Currency

  • Website settings

These technologies help provide a more convenient shopping experience.

4.4 Advertising and Marketing Technologies

Where enabled, advertising technologies may be used to:

  • Measure advertising performance

  • Understand interactions with advertisements

  • Attribute visits, cart activity, or purchases to advertising campaigns

  • Display relevant promotional content

  • Limit repetitive advertising

  • Evaluate marketing campaigns

  • Optimize advertising performance

Advertising technologies may involve third-party advertising, analytics, attribution, and measurement providers.

Where required by applicable law, we will request appropriate consent before using non-essential advertising or tracking technologies.

4.5 AppLovin Advertising Technologies

We may work with AppLovin in connection with advertising, campaign measurement, attribution, optimization, and related advertising services.

Depending on our implementation, AppLovin technologies may include:

  • Pixels

  • Cookies

  • Scripts

  • APIs

  • Similar advertising or measurement technologies

These technologies may allow website events and online activity information to be transmitted to or processed by AppLovin, including:

  • Product views

  • Search activity

  • Cart activity

  • Checkout events

  • Purchase events

  • Browser and device information

  • IP address

  • Online identifiers

  • Advertising identifiers

  • Advertisement interactions

  • Advertising attribution information

AppLovin may process information for purposes such as advertising measurement, campaign optimization, interest-based advertising where permitted, fraud prevention, and improving its advertising services.

Where legally required, AppLovin-related non-essential technologies should not be activated until appropriate consent has been obtained.

Users may be provided with cookie or privacy preference controls that allow them to manage applicable advertising technologies.

5. How We Share Personal Information

We may share personal information with trusted third parties where reasonably necessary to operate our store, provide our services, conduct permitted advertising activities, and comply with legal obligations.

5.1 E-Commerce and Website Providers

We may use third-party platforms to provide:

  • Website hosting

  • Shopping-cart functionality

  • Checkout

  • Order management

  • Website security

These providers may process personal information as necessary to provide their services.

5.2 Payment Service Providers

We may share relevant billing and transaction information with payment processors to:

  • Authorize payments

  • Complete purchases

  • Issue refunds

  • Prevent fraudulent transactions

5.3 Shipping and Fulfillment Providers

We may share necessary delivery information with shipping carriers and fulfillment partners, including:

  • Recipient name

  • Shipping address

  • Contact details

  • Order information

This information is used to deliver customer orders.

5.4 Analytics Providers

Analytics providers may process website usage information to help us understand website traffic, customer behavior, and website performance.

5.5 Marketing and Advertising Partners

Where permitted by applicable law, we may disclose certain information to advertising, marketing, measurement, and attribution partners, including:

  • Online identifiers

  • Device information

  • Website activity

  • Product interactions

  • Cart and checkout events

  • Purchase events

  • Advertising interaction information

Depending on applicable privacy law, certain advertising-related disclosures may be considered a “sale” or “sharing” of personal information even where no money is exchanged.

Where applicable, we will provide legally required notices and opt-out mechanisms.

5.6 AppLovin

AppLovin is a third-party advertising partner that may collect, receive, use, and process data in connection with advertising, attribution, measurement, optimization, and related advertising services.

Information collected by or shared with AppLovin may include:

  • IP address

  • Online identifiers

  • Device and browser information

  • Advertising identifiers

  • Advertising and tracking preferences

  • Product views and browsing activity

  • Search activity

  • Products considered

  • Cart activity

  • Checkout events

  • Purchase events and purchasing history

  • Advertisement interactions

  • Campaign attribution information

Depending on the applicable technical implementation and permissions, additional information used for matching, measurement, or attribution may also be processed.

AppLovin processes information in accordance with its own privacy practices.

For more information about AppLovin’s collection and use of your information visit: https://legal.applovin.com/privacy/

5.7 Professional and Technical Service Providers

We may share information with:

  • IT providers

  • Customer service providers

  • Accountants

  • Legal advisers

  • Security providers

  • Fraud-prevention providers

  • Other professional service providers

These providers may process information only as reasonably necessary to support our operations.

5.8 Legal and Regulatory Authorities

We may disclose personal information where required by:

  • Applicable law

  • Court order

  • Legal process

  • Lawful government request

We may also disclose information where reasonably necessary to protect our rights, customers, business, or website security.

6. Advertising Choices, Cookie Consent, and Opt-Out Rights

Depending on your location and applicable law, you may have choices regarding:

  • Non-essential cookies

  • Advertising pixels

  • Interest-based advertising

  • Targeted advertising

  • Certain forms of personal-information sharing

Where required, we may provide a cookie banner or comparable privacy preference mechanism allowing users to make choices concerning non-essential technologies.

Where AppLovin pixels, cookies, scripts, APIs, or similar technologies are enabled, applicable consent choices should be collected and respected in accordance with applicable law.

We may also take reasonable steps to communicate applicable consent or privacy-choice signals to AppLovin and other advertising partners.

You may also be able to manage certain technologies through:

  • Browser privacy settings

  • Device privacy settings

  • Cookie controls

  • Advertising settings

  • Privacy preference tools made available on our website

Depending on applicable law, you may have the right to opt out of certain processing involving targeted or interest-based advertising or activities legally classified as the sale or sharing of personal information.

Disabling certain advertising technologies may result in advertisements being less relevant but may not eliminate advertising entirely.

7. Third-Party Websites and Services

Our website may contain links to independent third-party websites, services, payment platforms, or applications.

These third parties operate independently and may maintain their own privacy policies and data-processing practices.

Tooldepi is not responsible for the privacy, security, or content practices of independent third parties.

We encourage you to review their privacy policies before providing personal information.

8. Marketing Communications

If you subscribe to promotional communications or otherwise provide appropriate permission, we may send information relating to:

  • Candle Holders

  • Mirrors

  • Vases

  • New products

  • Seasonal collections

  • Product recommendations

  • Promotional offers

  • Discounts

  • Store announcements

You may unsubscribe from promotional emails by using the unsubscribe link in the message or by contacting:

[email protected]

Even after opting out of promotional communications, we may continue sending necessary transactional communications concerning:

  • Orders

  • Payments

  • Shipping

  • Deliveries

  • Returns

  • Refunds

  • Customer service requests

9. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information from:

  • Unauthorized access

  • Loss

  • Disclosure

  • Misuse

  • Alteration

  • Destruction

These measures may include:

  • Secure website connections

  • Access restrictions

  • Secure payment processing

  • Fraud-prevention procedures

  • Security monitoring

  • Appropriate safeguards with service providers

However, no internet transmission or electronic storage method can be guaranteed to be completely secure.

We therefore cannot guarantee absolute security.

10. Data Retention

We retain personal information only for as long as reasonably necessary for purposes including:

  • Processing and fulfilling orders

  • Maintaining transaction records

  • Providing customer support

  • Managing returns and refunds

  • Measuring advertising where permitted

  • Resolving disputes

  • Preventing fraud

  • Meeting tax and accounting requirements

  • Complying with legal obligations

  • Establishing or defending legal claims

Retention periods may vary depending on the type of information, purpose of processing, service provider, and applicable legal requirements.

When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable law.

11. Your Privacy Rights

Depending on where you live and the privacy laws that apply, you may have certain rights regarding your personal information.

These may include:

Right to Access

You may request access to certain personal information we hold about you.

Right to Correction

You may request correction of inaccurate or incomplete information.

Right to Deletion

You may request deletion of personal information, subject to applicable legal exceptions.

Right to Data Portability

Where applicable, you may request a copy of certain personal information in a structured and commonly used format.

Right to Restrict Processing

You may request restrictions on certain processing activities where permitted by law.

Right to Object

You may object to certain processing activities, including direct marketing or certain processing based on legitimate interests.

Right to Withdraw Consent

Where processing is based on consent, you may withdraw your consent.

Right to Opt Out of Certain Advertising or Data Sharing

Depending on applicable law, you may have the right to opt out of:

  • Targeted advertising

  • Interest-based advertising

  • Certain sales of personal information

  • Certain sharing of personal information

To submit a privacy request, please contact:

[email protected]

We may need to verify your identity before processing certain requests.

We will respond within the time required by applicable law.

12. Additional Privacy Information for Certain U.S. Residents

Residents of certain U.S. states may have additional rights under applicable state privacy laws.

Depending on the laws applicable to our business and your location, these may include:

  • The right to know what categories of personal information are collected

  • The right to access personal information

  • The right to correct inaccurate information

  • The right to request deletion

  • The right to obtain a portable copy of certain information

  • The right to opt out of targeted advertising

  • The right to opt out of certain sales or sharing

  • The right to limit certain uses of sensitive personal information, where applicable

  • The right to appeal certain privacy-request decisions, where applicable

We may collect categories of personal information including:

  • Identifiers

  • Commercial information

  • Transaction information

  • Internet or website activity

  • Approximate location information

  • Advertising interaction information

Where required by applicable law, we will take reasonable steps to recognize applicable opt-out preference signals for covered processing activities.

To submit a privacy request, contact:

[email protected]

13. Sensitive Personal Information

We do not intend to use AppLovin advertising services to infer, collect, track, share, or target advertisements using sensitive personal information or protected health information.

We also do not intend to transmit custom events or data fields to AppLovin that knowingly contain sensitive personal information prohibited by applicable law or AppLovin requirements.

14. International Data Transfers

Tooldepi is operated by LINGSHENG NETWORK TECHNOLOGY CO., LIMITED.

Because we may use international service providers or serve customers in multiple countries and regions, personal information may be processed, stored, or transferred outside your country of residence.

These countries may have privacy and data-protection laws that differ from the laws in your jurisdiction.

Where required by applicable law, we will use appropriate safeguards for international transfers of personal information.

15. Children's Privacy

Our website and products are intended for a general audience and are not specifically directed to children under the age of 16.

We do not knowingly collect personal information from children in violation of applicable law.

We do not intend to provide children's personal information to AppLovin or use AppLovin advertising technologies in connection with users known to qualify as children under applicable law.

If we become aware that personal information has been collected from a child without legally required parental or guardian consent, we will take reasonable steps to delete or otherwise appropriately address that information.

If you believe a child has provided personal information improperly, please contact:

[email protected]

16. Automated Processing, Advertising Optimization, and Fraud Prevention

We or our service providers may use automated technologies to identify suspicious transactions, detect fraud, measure advertising, attribute conversions, or optimize advertising campaigns.

These technologies may analyze information such as:

  • Transaction details

  • Device information

  • Online identifiers

  • Website events

  • Advertising interactions

  • Payment-related information

  • Account activity

AppLovin may use automated and AI-powered technologies in connection with its advertising services, subject to its privacy practices and applicable consent requirements.

Where applicable law grants rights concerning decisions based solely on automated processing that produce legal or similarly significant effects, we will respect those rights.

17. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our handling of personal information, please contact us.

Brand Name: Tooldepi

Legal Company Name:
LINGSHENG NETWORK TECHNOLOGY CO., LIMITED

Business Address:
ROOM 204C, 2/F, SHIU FAT INDUSTRIAL BUILDING,
139-141 WAI YIP ST, KWUN TONG, KL

Customer Service & Privacy Email:
[email protected]

We are committed to handling privacy-related inquiries responsibly and in accordance with applicable privacy requirements.

Thank you for choosing Tooldepi.